Barriers of Business Communication

Topics: Communication, Culture, English language Pages: 7 (1235 words) Published: March 9, 2015
ShareWORLD Open University Malawi
Faculty of Business, Economics & Management Sciences
Department of Business & Finance

PROGRAMME:BSc in Business & Finance
COURSE NAME:Business communication
TO:Mrs. Chamgomo
FROM:Pempho Mwase
DUE DATE: th 2014
Statement on Plagiarism, Collusion & Academic Incompetence
The University unequivocally condemns plagiarism, which it considers to be comparable to falsifying data and cheating in an examination, and warns students that the Academic Board looks gravely upon incidents of plagiarism. Such incidents are classed as Academic Misconduct which results into a student getting a zero grade. I, Pempho Mwase, DECLARE that this work is FREE of plagiarism otherwise I will face consequences thereof if discovered that this work is not supported by proper Harvard referencing and merely a ‘cut & paste’. Signed……………………………………………………………………………. Date: th 2014 For Lecturer’s use only – Marking Guide Descriptor

% Mark Range
Student Mark
Work of excellent quality
90 – 100 A+

Work of very good quality
75 – 89 A

Work of good quality
65 – 74 B

Work of fair but below average quality
50 – 64 C

Work of marginal quality
40 – 49 D

Unsatisfactory, failing work
0 – 39 E

Unjustified absence or failure to hand in assigned work in time 0 R

Question: What problems may be associated with the following aspects in the communication process: Lack of feedback Cultural differences Wrong choice of medium
Physical noise

Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are: Lack of feedback, Cultural difference, wrong choice of medium, Physical noise. This documents defines the possible problems that might occur associated with the barriers of communication mentioned above. Flatley (2006) explains that communication problems in the workplace can cost your company productivity and money. Without efficient communication, your company is unable to exchange information essential to daily operations and create a communication network to carry new product data. Understanding examples of workplace communication issues can help you to create policies that will address problems and create an efficient communication network in the office. One-way communication can become an ineffective way to exchange information throughout the company. Employees and managerial staff should provide feedback at all times to improve the quality of information disseminated and the manner in which the information is delivered. For example, if a department tends to send out information in a format confusing to other people in the company, then that department needs to be informed of its communication problems immediately or else the information coming from that group will always pose a communication challenge. Sometimes feedback delivered in a negative manner is neither helpful nor constructive (Jone 2006). A good communicator can deliver negative feedback in such a manner that it is received constructively. Constructive feedback will lead to effective and productive communication between a superior and subordinate, or between the CC and the conservancy community. It is therefore important to convey bad news or details of a problem in a way that opens up a dialogue about resolving a situation and controlling its effects. Cultural barriers are a result of living in an ever shrinking world. Different cultures,...

References: 1. Buckley M. (2009), Communication, Harlow, Longman.
2. Flatley M. (2006), Business communication, 8th ed. Burr Ridge, Irwin Inc. 3. Jone C. (2006), International Business English, Cambridge, Cambridge University press. 4. Mambert W. (2007), Effective Communication, 3rd ed. Manchester, John Willey. 5. Staton N. (2004) Mastering Communication, Hampshire, Palgrave.

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