Business Communication

Topics: Communication, Project team, Conflict Pages: 15 (4627 words) Published: January 2, 2013

SUBJECT – Business Communication

Communication is the exchange of thoughts, messages or information, by speech, visuals, signals, writing or behaviour. It is derived from the Latin word "communis", meaning to share. Communication requires a sender, a message and a recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication. Thus communication can occur across vast distances in time and space. The communication process is complete once the receiver has understood the message of the sender. Thus, we see that communication is definitely not a one-way street. The "phone-lines" must run both ways. The art of listening is probably even more important than the art of talking. Don't get me wrong; it is very important that you do voice your opinions. Some people don't communicate with words, they communicate through actions, which, if you pay close enough attention, are far more effective. But the problem is that most of us don't pay close enough attention. Ultimately, the lack of attention narrows down to a lack of respect. Respect is something that is so very important in every aspect of life. You must have respect for the person that you are having a conversation with, and they must have respect for you. If no mutual respect is involved, then you will both be looking at each other as if each of you is less than the other. You must give in order to receive. In order to obtain respect from someone, you must show them that you are respect-worthy. You can't just sit there and expect them to automatically respect you. You must show them. How? Prove to them that you are a loyal and honest individual. Be yourself, don't lie, and treat them as you would like to be treated. If that doesn't gain their respect, then something is seriously wrong with them.

A lack of communication is a risk factor that is a result of a failure to properly communicate instructions, ideas, designs, etc. between two or more parties. This miscommunication often results due to basic human error.

Condition Event
The condition event can often result in a project falling behind in schedule, mistakes being made in the process, the deletion of specific steps or plans in the design, etc. Errors largely consist of internal conditions but external conditions may also arise. The flaws will become noticeable both in aesthetics and within the planning framework.

Risk Event
The risk event is the actual lack of communication. This can occur due to vague or unspecific instructions given from one group to another and they can in turn misinterpret conclusions. With ambiguous instructions, subordinates tend to add their own bit of knowledge to fill in the holes in explanation, rather than consulting and thereby confirming with the concerned authority. Loud noises can hinder communication through poor listening between the party that is receiving instructions and the party that is giving them. The people working on the project can also misunderstand technical acumen and in turn interpret something vastly different than what was originally intended.

Consequence or Impact
The direct consequences regarding a lack of communication can range from being an "easy-fix" problem, to greatly affecting the general direction of a project. Someone being in a hurry and failing to include vital details can result in a failure to properly install a small piece in a project, with very minor consequences. On the other hand, a small miscommunication can lead to massive problems including extensive project delays relating to replacing a broken or malfunctioning part, an exponential growth in costs and so on. Regardless, leaving out one small detail can lead to a massive domino effect which may spiral out of control and into a huge lawsuit.

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