communication Skill

Topics: Communication, Nonverbal communication, Eye contact Pages: 5 (1168 words) Published: May 16, 2014
Communication Skill

Communication Definition:
Communication is transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver – “G.G. Brown”.

The exact meaning of the word communicate is ‘to share’ or ‘to participate’ The dictionaries say that communication is the transmission of a message or information by speaking or writing. Another dictionary declares that communication is giving or exchanging information, signals, messages by talk or gestures or writing. A good definition should not only give the precise meaning but also throw light on the scope of the word / expression. PROCESS OF COMMUNICATION

Ideation: 1. forming an idea or selecting a message.
2. Ideation is determined by the sender’s knowledge, experience, ability, as well as the purpose of the content. Encoding:1. Changing the information into some form of logical and coding message.

2. It involves i) Selecting a language ii) Selecting a medium of communication
Ex: writing or drawing the word. iii) Selecting an appropriate communicative form

Transmission: 1. It involves choosing the proper time, place and the way to communicate.
2. It is the flow of message from the sender to receiver through chosen medium.

Decoding:1. Is the process of converting a message into thought by translating the received stimuli into a meaning in order to understand the message.

Response: 1. Receiver’s reaction.
2. Simple term Receiver’s feedback.

 When you are offered a cup of coffee you not only say: ‘No, Thank you’, but, also shake your head or cross your hands.  Communication experts point out that only a small percentage of communication is verbal whereas a large percentage is through signs and symbols Signs ex: traffic signal

Linguistic signs are learned.
Iconic signs are pictures, television images, computer graphics, and so on. Social decorum signs include expressions of gratitude and courtesies. Regulative signs are used for social control, such as traffic signs or “No Smoking” postings. Monetary signs reflect the values of economic life.

Religious signs are used in rituals and in understanding and transmitting beliefs. Artistic signs are figurative images used for music and fine arts, such as musical notation or calligraphy Symbols :

Verbal symbol are the words that are used in written or spoken communication Non- verbal symbols are the body language, cloths and accessories, touch, space time etc

The way a person stands or sits is his posture. It is good to adopt a flexible erect posture rather than a stiff or slouching posture. An erect posture reveals confidence and poise. Drooping shoulders, sagging in the seat, etc., reveal a feeling of depression and lack of interest Head motion:

 No one is expected to keep on shaking his head, but appropriate nods and shakes of the head enhance the level of communication. Facial Expression:
Face is the index of the mind. We say, ‘she put on a long face’ to mean that she was not in the best of her moods. However much one tries, his hidden feeling of anger, fear, confusion, uncertainty, enthusiasm and joy will get revealed by the facial expression. A teacher might ask the student if he understood the idea, but he should not wait for an answer. Eye Contact:

If someone avoids direct eye contact, he is suspected to be sly or cunning. In eastern countries, subordinates or younger people may avoid direct eye contact out of respect or deference, but it will be misunderstood in an international context. The Tamil poet Subramanya Bharathi has praised upright bearing and straight eye contact. Gestures:

Movement of hands and fingers enhance communication. But, gestures are culture specific. Paralanguage:
In oral communication situations paralanguage plays an important role while speaking or listening. The...
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